What This Policy Covers and Why It Matters
When you open an account with us, we collect the details you provide — your name, contact information, and account credentials. When you make a deposit or withdrawal using JazzCash, Easypaisa, or Raast, we record the transaction reference, amount, and timestamp. We do not store your
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mobile wallet PIN or banking credentials — those stay between you and your payment provider. We use your data to process payments, verify your account identity, and respond to your support requests. We do not sell your personal data to third parties. Data is retained for
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as long as your account is active and for the period required under applicable law. If you close your account, we retain transaction records for the legally required period, then delete or anonymise them. Your data is stored on servers with SSL encryption in transit and
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at-rest access controls. Any third-party processors we use — such as payment gateways handling JazzCash or Easypaisa transfers — are bound by data-handling agreements consistent with this policy. This policy applies to all account holders in Pakistan where access is permitted under local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.